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Dealing with Difficult People

ebook

Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selling Dealing with Difficult People includes a brand new chapter on dealing with difficult people in the digital sphere. It provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.


Expand title description text
Publisher: Kogan Page Edition: 2

Kindle Book

  • Release date: March 11, 2013

OverDrive Read

  • ISBN: 9780749466954
  • Release date: March 11, 2013

EPUB ebook

  • ISBN: 9780749466954
  • File size: 919 KB
  • Release date: March 11, 2013

Formats

Kindle Book
OverDrive Read
EPUB ebook

Languages

English

Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selling Dealing with Difficult People includes a brand new chapter on dealing with difficult people in the digital sphere. It provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.


Expand title description text
  • Details

    Publisher:
    Kogan Page
    Edition:
    2

    Kindle Book
    Release date: March 11, 2013

    OverDrive Read
    ISBN: 9780749466954
    Release date: March 11, 2013

    EPUB ebook
    ISBN: 9780749466954
    File size: 919 KB
    Release date: March 11, 2013

  • Creators
  • Formats
    Kindle Book
    OverDrive Read
    EPUB ebook
  • Languages
    English